{"id":151372,"date":"2024-04-03T18:09:10","date_gmt":"2024-04-03T22:09:10","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=151372"},"modified":"2024-04-05T08:06:19","modified_gmt":"2024-04-05T12:06:19","slug":"vpn-connections-timing-out","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2024\/04\/03\/vpn-connections-timing-out\/","title":{"rendered":"Resolved: VPN, Wireless, Authentication, WordPress"},"content":{"rendered":"<p> <strong>Incident Discovery Time:<\/strong> 05:25pm on 04\/03\/2024<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 05:25pm on 04\/03\/2024<br \/>\n<strong>Time of Resolution:<\/strong> 09:27pm on 04\/03\/2024<\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>There was a widespread outage impacting IS&#038;T Services across campus. Highly impacted services included VPN, Wired\/Wireless Networking, Software License Servers, and BUworks. During this time, email message delivery was also delayed.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident which pertained to DNS.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>We have received reports of users encountering difficulties with VPN connections timing out.<\/p>\n<h4>Current Status<\/h4>\n<p>The scope of the incident has increased as there are now reports of wireless issues, authentication issues, and slow loading of WordPress websites.<\/p>\n<h4>Additional Information<\/h4>\n<p>IS&#038;T Teams are continuing to investigate.<\/p>\n<p><strong>Next Update:<\/strong> 08:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 05:25pm on 04\/03\/2024<\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>We have received reports of users encountering difficulties with VPN connections timing out.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 06:30pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There was a widespread outage impacting IS&#038;T Services across campus&#8230;.<\/p>\n","protected":false},"author":20853,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/151372"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/20853"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=151372"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/151372\/revisions"}],"predecessor-version":[{"id":151381,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/151372\/revisions\/151381"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=151372"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=151372"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=151372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}