{"id":150255,"date":"2024-02-01T16:43:47","date_gmt":"2024-02-01T21:43:47","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=150255"},"modified":"2024-02-02T16:01:32","modified_gmt":"2024-02-02T21:01:32","slug":"incident-mail-delivery-failures-dmarc-errors","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2024\/02\/01\/incident-mail-delivery-failures-dmarc-errors\/","title":{"rendered":"Resolved: Mail Delivery Failures (DMARC Errors)"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:34pm on 02\/01\/2024<br \/>\n<strong>Time of Resolution:<\/strong> 04:47pm on 02\/01\/2024<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#038; Calendaring<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Certain outgoing mail messages were failing to deliver to email addresses outside of BU. Clients encountering these bouncebacks received an error regarding BU&#8217;s DMARC record.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>Previous messages that resulted in bouncebacks can now be re-sent.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:34pm on 02\/01\/2024<\/p>\n<p><strong>Services Impacted:<\/strong> Email &#038; Calendaring<\/p>\n<h4>Description of Impact<\/h4>\n<p>Certain outgoing mail messages are failing to deliver to email addresses outside of BU. Clients encountering these bouncebacks will typically see an error regarding BU&#8217;s DMARC record.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident, and are working on implementing a fix.<\/p>\n<h4>Additional Information<\/h4>\n<p>Subsequent re-sends to the same email recipients will continue to bounceback until this error is corrected. Please do not attempt to resend to these recipients until this article is marked as resolved.<\/p>\n<p><strong>Next Update:<\/strong> 05:45pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Certain outgoing mail messages were failing to deliver to email addresses outside of BU&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/150255"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=150255"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/150255\/revisions"}],"predecessor-version":[{"id":150258,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/150255\/revisions\/150258"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=150255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=150255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=150255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}