{"id":149664,"date":"2023-12-19T10:08:36","date_gmt":"2023-12-19T15:08:36","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=149664"},"modified":"2023-12-19T10:31:59","modified_gmt":"2023-12-19T15:31:59","slug":"intermittent-login-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/12\/19\/intermittent-login-issues\/","title":{"rendered":"Resolved: Intermittent login issue"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:00am on 12\/19\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 10:10am on 12\/19\/2023<br \/>\n<strong>Services Impacted:<\/strong> Identity and Access Management<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were receiving login errors when trying to various applications, such as the SCC and BU Works.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an incorrect gateway on one of the 7 login servers that caused a problem after it was restarted last night.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:00am on 12\/19\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Identity and Access Management<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are reporting intermittent log in issues with a variety of applications.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating. Since the problem is intermittent, clients are encouraged to try a different browser, an incognito window or clearing your browser cache. (https:\/\/www.bu.edu\/tech\/support\/browsers\/clear-cache\/)<\/p>\n<p><strong>Next Update:<\/strong> 12:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients are reporting intermittent log in issues with a variety of applications&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17006,795],"tags":[17017],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/149664"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=149664"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/149664\/revisions"}],"predecessor-version":[{"id":149668,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/149664\/revisions\/149668"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=149664"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=149664"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=149664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}