{"id":149610,"date":"2023-12-18T09:13:12","date_gmt":"2023-12-18T14:13:12","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=149610"},"modified":"2023-12-18T16:59:53","modified_gmt":"2023-12-18T21:59:53","slug":"adobe-license-tool-malfunction","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/12\/18\/adobe-license-tool-malfunction\/","title":{"rendered":"Resolved: Adobe License Tool malfunction"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:52am on 12\/18\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 09:55am on 12\/18\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Adobe Creative Cloud Application<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>248 faculty members were erroneously told their Creative Cloud licenses were expiring due to a change in their status at BU.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>Malformed security group names caused erroneous eligibility removals for some faculty accounts.<br \/>\nCriteria has been fixed ensuring no further accounts could be affected.<br \/>\nAffected clients were corrected in the AdobeCC License tool and notified of the correction via email.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 05:52am on 12\/18\/2023<br \/>\n<strong>Services Impacted:<\/strong> Adobe Creative Cloud Application<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>248 faculty were erroneously emailed that they are no longer eligible for Adobe Creative Cloud<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have determined the cause of the incident, and are working to revert a change. The license accounts of the affected faculty are currently active only until 12\/25\/2023, but this will be fixed shortly.<\/p>\n<h4>Additional Information<\/h4>\n<p>Criteria changes that caused these inadvertent changes are being investigated<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Affected clients were corrected in the AdobeCC License tool and notified of the correction via email&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/149610"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=149610"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/149610\/revisions"}],"predecessor-version":[{"id":149627,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/149610\/revisions\/149627"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=149610"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=149610"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=149610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}