{"id":149272,"date":"2023-12-04T10:57:52","date_gmt":"2023-12-04T15:57:52","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=149272"},"modified":"2023-12-05T15:31:08","modified_gmt":"2023-12-05T20:31:08","slug":"issue-with-employee-data-entries-disappearing-in-buworks-after-saving","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/12\/04\/issue-with-employee-data-entries-disappearing-in-buworks-after-saving\/","title":{"rendered":"Resolved: Issue with Employee Data Entries Disappearing in BUWorks after Saving"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:16pm on 12\/03\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 04:42pm on 12\/04\/2023<br \/>\n<strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems, BUWorks<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Due to an issue with the support packs, there has been an issue identified with time entry.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The issue has been resolved with the implementation of a fix provided by SAP. The fix has been successfully implemented by IS&#038;T, HR, and Payroll departments. As a result, service has returned to normal.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 04:00pm on 12\/03\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems, BUWorks<\/p>\n<h4>Description of Impact<\/h4>\n<p>Issue with Employee Data Entries Disappearing in BUWorks after Saving<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T BUWorks teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 12:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Issue with Employee Data Entries Disappearing in BUWorks after Saving is resolved.<br \/>\n&#8230;<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/149272"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=149272"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/149272\/revisions"}],"predecessor-version":[{"id":149378,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/149272\/revisions\/149378"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=149272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=149272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=149272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}