{"id":148869,"date":"2023-11-14T22:14:41","date_gmt":"2023-11-15T03:14:41","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=148869"},"modified":"2023-11-15T08:45:31","modified_gmt":"2023-11-15T13:45:31","slug":"bu-web-print-website-outage-the-service-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/11\/14\/bu-web-print-website-outage-the-service-is-currently-unavailable\/","title":{"rendered":"Restored: BU Web Print Website is restored. MS SQL DB are restored."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:37pm on 11\/14\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 02:50am on 11\/15\/2023<br \/>\n<strong>Services Impacted:<\/strong> Database Administration<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Application Server was down.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>SQL cluster was restored.<\/p>\n<li>\nIf you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<\/li>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:50pm on 11\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Printing<\/p>\n<h4>Description of Impact<\/h4>\n<p>Application Server is reported unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>We have successfully restored myprintweb.bu.edu and it is now up and running. However, please note that our IS&#038;T team is still diligently working on restoring other MS SQL databases that are currently unavailable.<\/p>\n<p><strong>Next Update:<\/strong> 03:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:45pm on 11\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Application Server is reported unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 12:50am<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:46pm on 11\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Printing<\/p>\n<h4>Description of Impact<\/h4>\n<p>BU Web Print Website outage. The service is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 11:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BU Web Print Website is restored. MS SQL DB are up and running as expected&#8230;.<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148869"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=148869"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148869\/revisions"}],"predecessor-version":[{"id":148876,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148869\/revisions\/148876"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=148869"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=148869"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=148869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}