{"id":148863,"date":"2023-11-14T19:43:04","date_gmt":"2023-11-15T00:43:04","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=148863"},"modified":"2023-11-15T09:12:29","modified_gmt":"2023-11-15T14:12:29","slug":"bu-edu-myaccount-or-bu-edu-myidentity-services-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/11\/14\/bu-edu-myaccount-or-bu-edu-myidentity-services-unavailable\/","title":{"rendered":"Resolved: Service Interruption at bu.edu\/myaccount and bu.edu\/myidentity"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 05:05pm on 11\/14\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 07:57pm on 11\/14\/2023<br \/>\n<strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The services at bu.edu\/myaccount and bu.edu\/myidentity were experiencing intermittent availability.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IAM restarted the Tomcat server and resolved the issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:50pm on 11\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>The services at bu.edu\/myaccount and bu.edu\/myidentity may experience intermittent availability. <\/p>\n<h4>Current Status<\/h4>\n<p>Our IAM teams are currently investigating the incident and working closely with our vendor to identify the root cause.<\/p>\n<p><strong>Next Update:<\/strong> 09:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 03:50pm on 11\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>bu.edu\/myaccount or bu.edu\/myidentity services unavailable. Error Code: 504 Gateway Time-Out<\/p>\n<h4>Current Status<\/h4>\n<p>IAM teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 09:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The services at bu.edu\/myaccount and bu.edu\/myidentity were experiencing intermittent availability.<br \/>\n&#8230;<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148863"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=148863"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148863\/revisions"}],"predecessor-version":[{"id":148882,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148863\/revisions\/148882"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=148863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=148863"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=148863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}