{"id":148646,"date":"2023-11-02T08:36:41","date_gmt":"2023-11-02T12:36:41","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=148646"},"modified":"2023-11-03T09:22:03","modified_gmt":"2023-11-03T13:22:03","slug":"25live-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/11\/02\/25live-is-unavailable\/","title":{"rendered":"Resolved: 25Live Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:00am on 11\/02\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 01:30pm on 11\/02\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>25Live was unavailable. Clients attempting to access 25Live encountered a \u201cConnection Reset\u201d error message.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><br \/>\n<strong>Incident Discovery Time:<\/strong> 08:00am on 11\/02\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>25Live remains unavailable. Clients attempting to access 25Live will encounter a &#8220;Connection Reset&#8221; error message.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor is actively working on the resolution; this incident is impacting all 25Live clients company-wide.<\/p>\n<h4>Additional Information<\/h4>\n<p>There are no workarounds available for this incident.<\/p>\n<p><strong>Next Update:<\/strong> 11:30am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 08:00am on 11\/02\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>25Live is unavailable. The vendor website is unreachable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>The vendor website is unreachable on or off campus.<\/p>\n<p><strong>Next Update:<\/strong> 10:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>25Live was unavailable with a &#8220;Connection Reset&#8221; error message&#8230;.<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148646"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=148646"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148646\/revisions"}],"predecessor-version":[{"id":148653,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148646\/revisions\/148653"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=148646"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=148646"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=148646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}