{"id":148481,"date":"2023-10-24T11:14:09","date_gmt":"2023-10-24T15:14:09","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=148481"},"modified":"2023-10-25T07:21:22","modified_gmt":"2023-10-25T11:21:22","slug":"vpn-connectivity-outage-impacting-off-campus-users","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/10\/24\/vpn-connectivity-outage-impacting-off-campus-users\/","title":{"rendered":"Resolved: VPN connectivity outage impacting off-campus users."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 01:00am on 10\/24\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 03:00pm on 10\/24\/2023<br \/>\n<strong>Services Impacted:<\/strong> Network Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>We had been informed of an issue with VPN connectivity for off-campus users.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>Per NSEG the issue was not w\/ the VPN per se, but rather a DNS issue w\/ Comcast and other ISPs.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:50am on 10\/24\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>We have been informed of an issue with VPN connectivity for off-campus users.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 11:50am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We had been informed of an issue with VPN connectivity for off-campus users.<br \/>\n&#8230;<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148481"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=148481"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148481\/revisions"}],"predecessor-version":[{"id":148523,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148481\/revisions\/148523"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=148481"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=148481"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=148481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}