{"id":148172,"date":"2023-10-14T17:08:34","date_gmt":"2023-10-14T21:08:34","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=148172"},"modified":"2023-10-16T12:55:46","modified_gmt":"2023-10-16T16:55:46","slug":"network-service-to-holyoke-is-unavailable-this-affects-access-to-the-shared-computing-cluster","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/10\/14\/network-service-to-holyoke-is-unavailable-this-affects-access-to-the-shared-computing-cluster\/","title":{"rendered":"Resolved:  Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:50pm on 10\/14\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 02:02pm on 10\/15\/2023<br \/>\n<strong>Services Impacted:<\/strong> Research Computing, Network Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster. (originally reported as a network outage)<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>Power was restored and services verified.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:50pm on 10\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Research Computing, Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster. (originally reported as a network outage)<\/p>\n<h4>Current Status<\/h4>\n<p>Power has been restored: Network services has been verified as restored. SCC filesystem is operational . Most equipment is powered up but the batch system remains disabled. We will update once services are opened up.<\/p>\n<p><strong>Next Update:<\/strong> 03:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 04:50pm on 10\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Research Computing, Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster. (originally reported as a network outage)<\/p>\n<h4>Current Status<\/h4>\n<p>11:44 Power has been restored to all racks in the data center. RCS confirms that It can reach core SCC gear and is working on assessing and bringing up the cluster.<\/p>\n<p><strong>Next Update:<\/strong> 01:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 04:50pm on 10\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Research Computing, Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster. (originally reported as a network outage)<\/p>\n<h4>Current Status<\/h4>\n<p>Restoration of power was scheduled to at 8am for the computer room. We are waiting for the all clear on that process from MGHPCC. Once received, BU teams will assess our services to see if there are issues after power is restored.<\/p>\n<p><strong>Next Update:<\/strong> 11:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 04:50pm on 10\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Research Computing, Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster. (originally reported as a network outage)<\/p>\n<h4>Current Status<\/h4>\n<p>From MGHPCC: Based on feedback received, we will: Bring Entrance Room power up now Bring Computer Room power up Sunday morning at 8AM BU teams will assess our services to see if there are issues once power is restored.<\/p>\n<p><strong>Next Update:<\/strong> 09:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 04:50pm on 10\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Network service to Holyoke is unavailable. This affects access to the Shared Computing Cluster.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Power outage at MGHPCC in Holyoke. This affects access to the Shared Computing Cluster&#8230;.<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,4612,17029],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148172"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=148172"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148172\/revisions"}],"predecessor-version":[{"id":148204,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148172\/revisions\/148204"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=148172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=148172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=148172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}