{"id":148087,"date":"2023-10-11T14:14:13","date_gmt":"2023-10-11T18:14:13","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=148087"},"modified":"2023-10-11T14:42:48","modified_gmt":"2023-10-11T18:42:48","slug":"sailpoint-is-unavailable-this-will-affect-password-resets-and-other-account-processes","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/10\/11\/sailpoint-is-unavailable-this-will-affect-password-resets-and-other-account-processes\/","title":{"rendered":"Resolved:  SailPoint is unavailable. This will affect password resets and other account processes."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:00pm on 10\/11\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 02:25pm on 10\/11\/2023<br \/>\n<strong>Services Impacted:<\/strong> <\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>SailPoint was unavailable. This will affect password resets and other account processes.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is being investigated.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:00pm on 10\/11\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>SailPoint is unavailable. This will affect password resets and other account processes.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 03:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SailPoint is unavailable. This will affect password resets and other account processes.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148087"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=148087"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148087\/revisions"}],"predecessor-version":[{"id":148094,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148087\/revisions\/148094"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=148087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=148087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=148087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}