{"id":148077,"date":"2023-10-10T14:06:35","date_gmt":"2023-10-10T18:06:35","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=148077"},"modified":"2023-10-11T08:47:15","modified_gmt":"2023-10-11T12:47:15","slug":"some-bu-units-that-use-automated-call-routing-cannot-receive-calls","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/10\/10\/some-bu-units-that-use-automated-call-routing-cannot-receive-calls\/","title":{"rendered":"Resolved:  Some BU units that use automated call routing cannot receive calls."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:00am on 10\/10\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 11:00pm on 10\/10\/2023<br \/>\n<strong>Services Impacted:<\/strong> Telephone Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some BU units that use automated call routing could not receive calls.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:00am on 10\/10\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Telephone Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Some BU units that use call routing cannot receive calls.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating and have engaged the vendor.<\/p>\n<p><strong>Next Update:<\/strong> upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some BU units that use automated call routing cannot receive calls.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148077"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=148077"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148077\/revisions"}],"predecessor-version":[{"id":148083,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/148077\/revisions\/148083"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=148077"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=148077"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=148077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}