{"id":147145,"date":"2023-08-15T14:51:35","date_gmt":"2023-08-15T18:51:35","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=147145"},"modified":"2023-08-17T09:05:53","modified_gmt":"2023-08-17T13:05:53","slug":"add-in-error-loading-duo-prompt-in-outlook-add-ins","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/08\/15\/add-in-error-loading-duo-prompt-in-outlook-add-ins\/","title":{"rendered":"Resolved: Add-in Error Loading Duo Prompt in Outlook Add-ins"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:33am on 08\/14\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 09:24am on 08\/16\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Conferencing, Zoom<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>\u2028Clients who used Outlook for Windows Add-ins that authenticated with Shib\/Duo ran into an add-in error message. This was most prevalent with the Zoom scheduling add-in due to its frequent usage, but we generalized this to an underlying issue with Duo Universal and WebView2.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>\u2028The issue has been resolved by the vendor.<\/p>\n<h4>Additional Information:<\/h4>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:04am on 08\/15\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Conferencing, Zoom<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients using Outlook for Windows Add-ins that authenticate with Shibboleth and Duo are encountering into an add-in error message. While this is most prevalent with the Zoom scheduling add-in, it is a general issue with the Duo Universal Prompt and Microsoft Edge WebView2.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the issue and are currently investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Currently, users can use <a href=\"https:\/\/outlook.com\/owa\/bu.edu\" target=\"_blank\" rel=\"noopener noreferrer\">Outlook Web Access<\/a> as a workaround. \t<\/p>\n<li>It is important to note that Outlook for Mac is not affected by this issue.<\/li>\n<p><strong>Next Update:<\/strong> upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients who used Outlook for Windows Add-ins that authenticated with Shib\/Duo ran into an add-in error message. This was most prevalent with the Zoom scheduling add-in due to its frequent usage, but we generalized this to an underlying issue with Duo Universal and WebView2&#8230;.<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/147145"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=147145"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/147145\/revisions"}],"predecessor-version":[{"id":147160,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/147145\/revisions\/147160"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=147145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=147145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=147145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}