{"id":147121,"date":"2023-08-14T17:07:00","date_gmt":"2023-08-14T21:07:00","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=147121"},"modified":"2023-08-18T08:31:38","modified_gmt":"2023-08-18T12:31:38","slug":"cant-access-tuition-remission","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/08\/14\/cant-access-tuition-remission\/","title":{"rendered":"Resolved: We are experiencing access issue with some BUworks Employee Self-Service sections"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 08\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Functions affected by this in BUworks: Tuition Remission, MBTA passes, (CRC and BUMC) Transit station parking benefit (CRC and BUMC), Terrier convenience enrollment\/change, and  IRS forms link.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T staff continue to work on resolving the issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>To access any of the affected sections in BUworks, please follow these steps: <\/p>\n<ul>\n1) Log in to the BUworks portal as you normally would.<\/ul>\n<ul>\n2) Open a new tab and enter the following link: https:\/\/per.buw.bu.edu\/sap\/bc\/webdynpro\/sap\/hress_a_menu?sap-client=500&#038;sap-language=EN&#038;sap-wd-configid=ZHRESS_AC_MENU# <\/ul>\n<ul>\n<p>3) Finally, proceed to the specific section you need. <\/ul>\n<li>\n<p><strong>Next Update:<\/strong> upon resolution<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 08\/14\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>We have encountered an issue while attempting to access the Tuition Remission page on my Benefits page in BU Works. Across multiple browsers such as Chrome, Firefox, and Edge, people are receiving an error message stating &#8220;shib.bu.edu refused to load.&#8221;<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Current Work Around:<br \/>\n<br \/>\n1) Right-click on &#8220;Tuition Remission&#8221; and choose &#8220;Run Application in Customizing Mode.&#8221;<br \/>\n<br \/>\n2) This action will redirect you to the benefits page.<br \/>\n<br \/>\n3) Proceed by clicking on &#8220;Benefits&#8221; and subsequently selecting &#8220;Tuition Remission.&#8221;<br \/>\n<br \/>\n<strong>Next Update:<\/strong> upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are experiencing access issue with some BUworks Employee Self-Service sections&#8230;<\/p>\n","protected":false},"author":20853,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/147121"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/20853"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=147121"}],"version-history":[{"count":20,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/147121\/revisions"}],"predecessor-version":[{"id":147194,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/147121\/revisions\/147194"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=147121"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=147121"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=147121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}