{"id":146916,"date":"2023-08-03T11:08:58","date_gmt":"2023-08-03T15:08:58","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=146916"},"modified":"2023-08-04T12:54:58","modified_gmt":"2023-08-04T16:54:58","slug":"onbase-outage","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/08\/03\/onbase-outage\/","title":{"rendered":"Resolved: OnBase outage."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:51am on 08\/03\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 02:20pm on 08\/03\/2023<br \/>\n<strong>Services Impacted:<\/strong> Document Imaging &#038; Management, On-Base<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The On-Base Vendor cloud hosting is experiencing major problems<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 10:51am on 08\/03\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> OnBase<\/p>\n<h4>Description of Impact<\/h4>\n<p>The On-Base Vendor cloud hosting is experiencing major problems, including low performance and difficulties with logging in. There may be unavailability of On-Base due to performance issues, thus severely affecting service related to it.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor is actively working on resolving this issue.<\/p>\n<p><strong>Next Update:<\/strong> 11:50am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On-Base available&#8230;<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/146916"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=146916"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/146916\/revisions"}],"predecessor-version":[{"id":146929,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/146916\/revisions\/146929"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=146916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=146916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=146916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}