{"id":146345,"date":"2023-06-27T09:58:46","date_gmt":"2023-06-27T13:58:46","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=146345"},"modified":"2023-06-28T13:43:40","modified_gmt":"2023-06-28T17:43:40","slug":"incident-outlook-web-access-intermittently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/06\/27\/incident-outlook-web-access-intermittently-unavailable\/","title":{"rendered":"Resolved: Outlook Web Access Intermittently Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:58am on 06\/27\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 04:27pm on 06\/27\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Outlook Web Access<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Microsoft reported a partial outage this morning with the OWA (Outlook web client). There were reports from individual clients at BU experiencing issues, however the outage did not impact the majority of BU clients.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>Microsoft has resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:58am on 06\/27\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Outlook Web Access<\/p>\n<h4>Description of Impact<\/h4>\n<p>Microsoft is reporting a partial outage this morning with the OWA (Outlook web client). We have some reports from BU clients of this behavior, however it appears to be a smaller subset of overall OWA clients.<\/p>\n<h4>Current Status<\/h4>\n<p>Microsoft is currently investigating the cause of this incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>Updates regarding this outage are available via <a href=\"https:\/\/twitter.com\/MSFT365Status\" rel=\"noopener noreferrer\" target=\"_blank\">Microsoft&#8217;s Twitter Status page<\/a>.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft was reporting a partial outage for the OWA (Outlook web client). &#8230;<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/146345"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=146345"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/146345\/revisions"}],"predecessor-version":[{"id":146378,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/146345\/revisions\/146378"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=146345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=146345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=146345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}