{"id":145930,"date":"2023-06-02T15:14:53","date_gmt":"2023-06-02T19:14:53","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=145930"},"modified":"2023-06-03T12:34:18","modified_gmt":"2023-06-03T16:34:18","slug":"affiliate-guest-account-process-is-down","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/06\/02\/affiliate-guest-account-process-is-down\/","title":{"rendered":"Resolved: Affiliate\/Guest account process was down"},"content":{"rendered":"<p> <strong>Incident Discovery Time:<\/strong> 03:00pm on 06\/02\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 10:08pm on 06\/02\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The affiliate account creation process was at a standstill.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>Affiliate accounts from today, 6\/2, should be mid-provision which would move their entitlements from requested to actual in MIM. We should see this appear after 1-2 sync cycles and we estimate it to be completed around 2:30\/3:00 AM. Identity and Access Mgt team members will be working on Saturday to manually facilitate orphaned records through the system, but all new requests should process as usual.<\/p>\n<h4>Additional Information<\/h4>\n<p> <strong>Incident Discovery Time:<\/strong> 11:21am on 06\/01\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>The guest affiliate process is down.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are continuing to investigate this issue. Earlier tests have been unsuccessful.<\/p>\n<p><strong>Next Update:<\/strong> 6\/3, 10am.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:21am on 06\/01\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>The guest affiliate process is down.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are testing a solution to this problem.<\/p>\n<h4>Additional Information<\/h4>\n<p>The team is reconvening at 6pm to see whether a batch job that ran at 5:30 will be successful.<\/p>\n<p><strong>Next Update:<\/strong> 06:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:21am on 06\/01\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Integration Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>The affiliate account creation system is down.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 04:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved this issue&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/145930"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=145930"}],"version-history":[{"count":10,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/145930\/revisions"}],"predecessor-version":[{"id":145948,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/145930\/revisions\/145948"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=145930"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=145930"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=145930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}