{"id":144417,"date":"2023-03-27T16:56:37","date_gmt":"2023-03-27T20:56:37","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=144417"},"modified":"2023-03-31T11:27:25","modified_gmt":"2023-03-31T15:27:25","slug":"incident-content-unavailable-in-terrier-edevelopment","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/03\/27\/incident-content-unavailable-in-terrier-edevelopment\/","title":{"rendered":"Resolved: Content Unavailable in Terrier eDevelopment"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:35am on 03\/27\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 09:29am on 03\/28\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Skillsoft content in the Terrier eDevelopment platform was unavailable. Content developed by Boston University remained available on the platform throughout the partial outage.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:35am on 03\/27\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Learning Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Skillsoft content in the Terrier eDevelopment platform is currently unavailable. Content developed by Boston University is still available on the platform.<\/p>\n<h4>Current Status<\/h4>\n<p>SumTotal (the vendor) has not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>There are no workarounds for this issue.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Skillsoft content in the Terrier eDevelopment platform was unavailable. Content developed by Boston University remained available on the platform throughout the partial outage&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/144417"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=144417"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/144417\/revisions"}],"predecessor-version":[{"id":144578,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/144417\/revisions\/144578"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=144417"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=144417"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=144417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}