{"id":143789,"date":"2023-02-21T15:12:52","date_gmt":"2023-02-21T20:12:52","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=143789"},"modified":"2023-02-21T18:39:49","modified_gmt":"2023-02-21T23:39:49","slug":"onbase-web-client","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/02\/21\/onbase-web-client\/","title":{"rendered":"Resolved: Onbase web client was down."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:30pm on 02\/21\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 03:45pm on 02\/21\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Document Imaging &#038; Management<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The web client for Onbase was down.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams worked with the vendor to resolve the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a file that was updated by the vendor around 2:30pm that contained bad syntax.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p> <strong>Incident Discovery Time:<\/strong> 02:35pm on 02\/21\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Document Imaging &#038; Management<\/p>\n<h4>Description of Impact<\/h4>\n<p>The OnBase Web client is down.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have alerted the vendor, who is working on this issue now.<\/p>\n<h4>Additional Information<\/h4>\n<p>The web client is down, but the Unity client is still working.<\/p>\n<p><strong>Next Update:<\/strong> 05:00pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams worked with the vendor to resolve this issue&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143789"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=143789"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143789\/revisions"}],"predecessor-version":[{"id":143792,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143789\/revisions\/143792"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=143789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=143789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=143789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}