{"id":143440,"date":"2023-01-19T16:06:20","date_gmt":"2023-01-19T21:06:20","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=143440"},"modified":"2023-01-20T13:45:11","modified_gmt":"2023-01-20T18:45:11","slug":"tutortrac-is-offline","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/01\/19\/tutortrac-is-offline\/","title":{"rendered":"Resolved: TutorTrac is back online."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:30pm on 01\/19\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 06:26pm on 01\/19\/2023<br \/>\n<strong>Services Impacted:<\/strong> Server Infrastructure<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Issue: Database, no more room to save database. Ultimately this was an issue with the database that required Redrock to split and rebuild database segments and apply software updates.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>Recommendation from Vendor: Actions applied by vendor: Split \/ Rebuild DB segments, apply software\/web updates.<\/p>\n<h4>Additional Information<\/h4>\n<p>Troubleshooting steps: Open Task Manager and stop TutorTrac service Launch TutorTrac.exe while service is stopped and observe any errors. Contact the Vendor: https:\/\/www.go-redrock.com\/contact\/ Database Flies location: C:TutorTracDatabase Look for any database segment files .4D* extension that are over 1.5GB in size as it will be necessary for the vendor to be contacted to conduct DB maintenance.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TutorTrac is back online&#8230;.<\/p>\n","protected":false},"author":21303,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143440"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/21303"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=143440"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143440\/revisions"}],"predecessor-version":[{"id":143447,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143440\/revisions\/143447"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=143440"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=143440"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=143440"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}