{"id":143174,"date":"2023-01-03T11:53:45","date_gmt":"2023-01-03T16:53:45","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=143174"},"modified":"2023-01-04T10:41:00","modified_gmt":"2023-01-04T15:41:00","slug":"incident-degree-advice-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2023\/01\/03\/incident-degree-advice-unavailable\/","title":{"rendered":"Resolved: Degree Advice Unavailable"},"content":{"rendered":"<p>  <strong>Incident Discovery Time:<\/strong> 11:17am on 01\/03\/2023<br \/>\n<strong>Time of Resolution:<\/strong> 12:25pm on 01\/03\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Degree Advice was unavailable. Clients attempting to access Degree Advice encountered a &#8216;Whitelabel&#8217; error page.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:17am on 01\/03\/2023<\/p>\n<p><strong>Services Impacted:<\/strong> Student Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Degree Advice is currently unavailable. Clients attempting to access Degree Advice will encounter a &#8216;Whitelabel&#8217; error page.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>There are no workarounds for this issue.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Degree Advice was unavailable. Clients attempting to access Degree Advice encountered a &#8216;Whitelabel&#8217; error page&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143174"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=143174"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143174\/revisions"}],"predecessor-version":[{"id":143180,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143174\/revisions\/143180"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=143174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=143174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=143174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}