{"id":143091,"date":"2022-12-21T11:15:52","date_gmt":"2022-12-21T16:15:52","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=143091"},"modified":"2022-12-21T16:16:28","modified_gmt":"2022-12-21T21:16:28","slug":"system-admins-reporting-service-access-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/12\/21\/system-admins-reporting-service-access-issues\/","title":{"rendered":"Resolved:  System Admins reporting service access issues, but does not appear to be affecting clients."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:00am on 12\/21\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 03:45pm on 12\/21\/2022<br \/>\n<strong>Services Impacted:<\/strong> Server Infrastructure<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>System Admins reporting service access issues, but does not appear to be affecting clients.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an anti-spyware signature file update to the Palo Alto firewall.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:00am on 12\/21\/2022<\/p>\n<p><strong>Services Impacted:<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>System Admins reporting service access issues on select servers, but does not appear to be affecting clients.<\/p>\n<h4>Current Status<\/h4>\n<p>We are continuing to investigate the issue. Not all servers are having the issue and not reported issues of access for any client facing services.<\/p>\n<p><strong>Next Update:<\/strong> 03:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:00am on 12\/21\/2022<\/p>\n<p><strong>Services Impacted:<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>System Admins reporting service access issues, but does not appear to be affecting clients.<\/p>\n<h4>Current Status<\/h4>\n<p>We are continuing to investigate the issue.<\/p>\n<p><strong>Next Update:<\/strong> 01:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:00am on 12\/21\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Server Infrastructure<\/p>\n<h4>Description of Impact<\/h4>\n<p>System Admins reporting service access issues.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 01:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>System Admins reporting service access issues.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143091"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=143091"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143091\/revisions"}],"predecessor-version":[{"id":143111,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/143091\/revisions\/143111"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=143091"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=143091"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=143091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}