{"id":142498,"date":"2022-10-26T14:41:30","date_gmt":"2022-10-26T18:41:30","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=142498"},"modified":"2022-10-27T09:16:13","modified_gmt":"2022-10-27T13:16:13","slug":"incident-intermittent-authentication-issues-for-bu-websites","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/10\/26\/incident-intermittent-authentication-issues-for-bu-websites\/","title":{"rendered":"Resolved: Intermittent Authentication Issues for BU Websites"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:15pm on 10\/26\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 02:29pm on 10\/26\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>There were reports of intermittent issues logging into shibboleth protected BU resources (such as Blackboard Learn, and BUWorks). Clients attempting to log in to these services encounted a delay with the &#8216;Continue&#8217; button changing to &#8216;Logging in, please wait&#8230;&#8217; or a message, &#8216;The username you entered cannot be identified&#8217;.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:15pm on 10\/26\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>There are reports of intermittent issues logging into shibboleth protected BU resources (such as Blackboard Learn, and BUWorks). Clients attempting to log in to these services may encounter a delay with the &#8216;Continue&#8217; button changing to &#8216;Logging in, please wait&#8230;&#8217; or a message, &#8216;The username you entered cannot be identified&#8217;.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 03:40pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>There were reports of intermittent issues logging into shibboleth protected BU resources (such as Blackboard Learn, and BUWorks)&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/142498"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=142498"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/142498\/revisions"}],"predecessor-version":[{"id":142503,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/142498\/revisions\/142503"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=142498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=142498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=142498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}