{"id":142464,"date":"2022-10-25T10:15:04","date_gmt":"2022-10-25T14:15:04","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=142464"},"modified":"2022-10-26T15:22:44","modified_gmt":"2022-10-26T19:22:44","slug":"incident-bu-directory-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/10\/25\/incident-bu-directory-unavailable\/","title":{"rendered":"Resolved: BU Website Issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:52am on 10\/25\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Websites<\/p>\n<h4>Description of Impact<\/h4>\n<p>At this time, search.bu.edu, www.bu.edu\/directory, www.bu.edu\/calendar, Course Feeds, wiki.bu.edu, BUniverse, CeCredential, Change Entry, and Course Search are back online.<\/p>\n<h4>Current Status<\/h4>\n<p>Restoration for remaining PHP applications is still underway by IS&#038;T.<\/p>\n<p><strong>Next Update:<\/strong> 05:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:52am on 10\/25\/2022<br \/>\n<strong>Incident Discovery Time:<\/strong> 09:52am on 10\/25\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 04:31pm on 10\/25\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Websites<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>BU Websites\/Services utilizing PHP (such as BU Directory, Search, and BU Calendars) were unavailable due to an issue with Amazon Web Services.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Services Impacted:<\/strong> Websites<\/p>\n<h4>Description of Impact<\/h4>\n<p>BU Websites\/Services that utilize PHP (such as BU Directory, Search, and BU Calendars) are currently unavailable due to an issue with Amazon Web Services.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T is continuing work to resolve this incident.<\/p>\n<p><strong>Next Update:<\/strong> 02:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:52am on 10\/25\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Websites<\/p>\n<h4>Description of Impact<\/h4>\n<p>BU Websites\/Services that utilize PHP (such as BU Directory, and Search) are currently unavailable due to an issue with Amazon Web Services.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T is continuing remediation efforts. As a result of the broadening client impact, the criticality of this incident was reassessed to a higher level.<\/p>\n<p><strong>Next Update:<\/strong> 12:45pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:52am on 10\/25\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Websites<\/p>\n<h4>Description of Impact<\/h4>\n<p>The BU directory is currently unavailable. Clients attempting to access the directory will encounter either a 502 or 503 error.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution <\/p>\n","protected":false},"excerpt":{"rendered":"<p>BU Websites\/Services utilizing PHP (such as BU Directory, Search, and BU Calendars) were unavailable due to an issue with Amazon Web Services&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/142464"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=142464"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/142464\/revisions"}],"predecessor-version":[{"id":142487,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/142464\/revisions\/142487"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=142464"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=142464"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=142464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}