{"id":142322,"date":"2022-10-10T13:28:30","date_gmt":"2022-10-10T17:28:30","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=142322"},"modified":"2022-10-11T09:23:47","modified_gmt":"2022-10-11T13:23:47","slug":"servicenow-is-currently-unavailable-3","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/10\/10\/servicenow-is-currently-unavailable-3\/","title":{"rendered":"Resolved:  ServiceNow is currently unavailable."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 10\/10\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 01:40pm on 10\/10\/2022<br \/>\n<strong>Services Impacted:<\/strong> Service Management Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow was unavailable. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:00pm on 10\/10\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Service Management Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>ServiceNow is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>Downdetector is reporting it down across the country.<\/p>\n<p><strong>Next Update:<\/strong> 02:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow is currently unavailable.<br \/>\n&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/142322"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=142322"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/142322\/revisions"}],"predecessor-version":[{"id":142325,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/142322\/revisions\/142325"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=142322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=142322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=142322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}