{"id":141909,"date":"2022-09-15T11:29:54","date_gmt":"2022-09-15T15:29:54","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=141909"},"modified":"2022-09-16T19:52:05","modified_gmt":"2022-09-16T23:52:05","slug":"incident-zoom-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/09\/15\/incident-zoom-unavailable\/","title":{"rendered":"Resolved: Zoom Was Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:04am on 09\/15\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 11:49am on 09\/15\/2022<br \/>\n<strong>Services Impacted:<\/strong> Conferencing<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Boston University&#8217;s Zoom environment was unavailable. Clients who attempted to access bostonu.zoom.us or bu-hipaa.zoom.us encountered an error. Clients were also unable to start or join meetings.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:04am on 09\/15\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Conferencing<\/p>\n<h4>Description of Impact<\/h4>\n<p>Boston University&#8217;s Zoom environment is currently unavailable. Clients attempting to access bostonu.zoom.us or bu-hipaa.zoom.us are seeing an error occurred. Clients are also unable to start or join meetings.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>This appears to be a company wide issue for zoom, we will provide updates as the vendor provides them.<\/p>\n<p><strong>Next Update:<\/strong> 12:23pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Boston University&#8217;s Zoom environment was unavailable&#8230;.<\/p>\n","protected":false},"author":20853,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141909"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/20853"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=141909"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141909\/revisions"}],"predecessor-version":[{"id":141920,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141909\/revisions\/141920"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=141909"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=141909"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=141909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}