{"id":141187,"date":"2022-07-22T18:01:32","date_gmt":"2022-07-22T22:01:32","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=141187"},"modified":"2022-07-25T08:41:13","modified_gmt":"2022-07-25T12:41:13","slug":"redcap-data-intermittently-available","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/07\/22\/redcap-data-intermittently-available\/","title":{"rendered":"Resolved: RedCap data intermittently available"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:53pm on 07\/22\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 07:06pm on 07\/22\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Research Administration Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The RedCap database system was in an unstable state.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T database administrators have resolved the incident by resyncing the primary and secondary databases.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be data center outage on Wednesday, 7\/20\/222, which caused some instability in the RedCap system.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><\/br><\/p>\n<p><!-- more --><\/p>\n<p>  <strong>Incident Discovery Time:<\/strong> 05:30am on 07\/22\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Research Administration Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are reporting that their data is intermittently missing from their RedCap databases.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams synched the database and the system is now undergoing testing.<\/p>\n<p><strong>Next Update:<\/strong> 07:30pm <\/br><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 05:30am on 07\/22\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Research Administration Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are reporting that their data is intermittently missing from their RedCap databases.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have identified the cause of the incident and are working to restore the data.<\/p>\n<p><strong>Next Update:<\/strong> 06:37pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T database administrators have resolved the incident&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141187"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=141187"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141187\/revisions"}],"predecessor-version":[{"id":141194,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141187\/revisions\/141194"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=141187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=141187"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=141187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}