{"id":141168,"date":"2022-07-21T14:40:32","date_gmt":"2022-07-21T18:40:32","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=141168"},"modified":"2022-07-22T13:57:23","modified_gmt":"2022-07-22T17:57:23","slug":"the-the-coi-sharepoint-disclosure-system-database-is-offline","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/07\/21\/the-the-coi-sharepoint-disclosure-system-database-is-offline\/","title":{"rendered":"Resolved: The the COI Sharepoint disclosure system database was offline"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:23am on 07\/21\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 01:14am on 07\/22\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Client Computing &#038; Collaboration Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The COI Sharepoint Disclosure system at https:\/\/share.bu.edu\/sites\/fcoi was not allowing logins. This impacted faculty who needed to input Conflict of Interest forms.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a Windows Firewall setting.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:23am on 07\/21\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Client Computing &#038; Collaboration Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>The the COI Sharepoint disclosure system database has been offline today.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have determined that the server will need to be restored to a state it was in yesterday. This cloning process will take 6-8 hours or more.<\/p>\n<p><strong>Next Update:<\/strong> 08:00am<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p> <strong>Incident Discovery Time:<\/strong> 08:23am on 07\/21\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Collaboration &#038; Social Media<\/p>\n<h4>Description of Impact<\/h4>\n<p>The the COI Sharepoint disclosure system database has been offline today.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 03:30pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141168"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=141168"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141168\/revisions"}],"predecessor-version":[{"id":141171,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141168\/revisions\/141171"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=141168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=141168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=141168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}