{"id":141149,"date":"2022-07-20T17:08:52","date_gmt":"2022-07-20T21:08:52","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=141149"},"modified":"2022-07-20T22:02:32","modified_gmt":"2022-07-21T02:02:32","slug":"multiple-websites-and-services-have-been-having-intermittent-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/07\/20\/multiple-websites-and-services-have-been-having-intermittent-issues\/","title":{"rendered":"Resolved: Multiple websites and services have been having intermittent issues"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:58pm on 07\/20\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 06:50pm on 07\/20\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Server Infrastructure<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Multiple websites and services were down or intermittent today starting just before 3pm. This included a wide range of items such as: Virtual machines \/ BU common image Printing Phones \/ Soft phones \/ Voicemail \/ Nuance Websites \/ WordPress Zoom VPN Adobe Licensing Tool Networking \/ Connectivity SQL CAMMS<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>Currently, all servers and services are back online.<\/p>\n<h4>Additional Information<\/h4>\n<p>IS&#038;T teams resolved the incident by restarting a network\/storage interconnection. After the system stabilized, the team needed to restart some virtual machines.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p> <strong>Incident Discovery Time:<\/strong> 02:58pm on 07\/20\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Server Infrastructure<\/p>\n<h4>Description of Impact<\/h4>\n<p>Multiple websites and services went down, such as BU works, the Service Desk phone system, PnC.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating. Our teams has been busy restarting systems to recover from this incident. At this time, many services are back online.<\/p>\n<p><strong>Next Update:<\/strong> 06:00pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Currently, all servers and services are back online&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17003,1867,17016],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141149"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=141149"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141149\/revisions"}],"predecessor-version":[{"id":141152,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/141149\/revisions\/141152"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=141149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=141149"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=141149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}