{"id":140212,"date":"2022-05-09T15:31:04","date_gmt":"2022-05-09T19:31:04","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=140212"},"modified":"2022-05-11T15:57:03","modified_gmt":"2022-05-11T19:57:03","slug":"sonia-clinic-placement-database-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/05\/09\/sonia-clinic-placement-database-is-unavailable\/","title":{"rendered":"Resolved: the Sonia Clinic Placement Database was unavailable."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 02:50pm on 05\/09\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 08:13pm on 05\/09\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Sonia (Field Placement Clinical Management)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Sonia Clinicial database that is used by SSW and Wheelock was unavailable.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a recent update to the software.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p> <strong>Incident Discovery Time:<\/strong> 02:50pm on 05\/09\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Sonia (Field Placement Clinical Management)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are reporting that they are unable to log into Sonia.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams are working with the vendor in Australia and due to the time difference, this may not be resolved until tomorrow.<\/p>\n<p><strong>Next Update:<\/strong> Upon completion or Tuesday morning.<\/br><\/br><\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 02:50pm on 05\/09\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Database Administration, Sonia (Field Placement Clinical Management)<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are reporting that they are unable to log into Sonia.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 04:30pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>The cause of this incident was determined to be a recent update to the software&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/140212"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=140212"}],"version-history":[{"count":6,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/140212\/revisions"}],"predecessor-version":[{"id":140219,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/140212\/revisions\/140219"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=140212"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=140212"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=140212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}