{"id":139244,"date":"2022-03-13T12:10:11","date_gmt":"2022-03-13T16:10:11","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=139244"},"modified":"2022-03-14T10:51:54","modified_gmt":"2022-03-14T14:51:54","slug":"resolve-faculty-staff-unable-to-book-covid-testing","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/03\/13\/resolve-faculty-staff-unable-to-book-covid-testing\/","title":{"rendered":"Resolved: Faculty\/Staff Unable to Book COVID Testing"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:29am on 03\/13\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 11:40am on 03\/13\/2022<br \/>\n<strong>Services Impacted:<\/strong> Enterprise Health<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Faculty and Staff members attempting to book COVID testing within the scheduling tool were unable to do so and would encounter a loading message when attempting to select a time slot.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an issue related to daylight savings.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<p><!-- more --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Faculty and Staff members attempting to book COVID testing within the scheduling tool were unable to do so and would encounter a loading message when attempting to select a time slot.<br \/>\n&#8230;<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/139244"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=139244"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/139244\/revisions"}],"predecessor-version":[{"id":139247,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/139244\/revisions\/139247"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=139244"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=139244"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=139244"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}