{"id":138940,"date":"2022-02-15T09:28:34","date_gmt":"2022-02-15T14:28:34","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=138940"},"modified":"2022-02-22T08:29:30","modified_gmt":"2022-02-22T13:29:30","slug":"liaison-services-are-down","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/02\/15\/liaison-services-are-down\/","title":{"rendered":"Resolved: Graduate and Undergraduate Transfer Applications"},"content":{"rendered":"

Incident Discovery Time:<\/strong> 01:47am on 02\/15\/2022
\nTime of Resolution:<\/strong> 10:10am on 02\/20\/2022
\nServices Impacted:<\/strong> Graduate Applications \/ Undergraduate Transfer Applications<\/strong><\/p>\n

Description of Impact<\/h4>\n

Graduate and Undergraduate transfer applicant portals are now available with all associated applicant documents. Prior to the vendor’s maintenance this morning, only documents uploaded since the afternoon of 2\/15\/22 were available for viewing.<\/p>\n

Incident Description and Resolution<\/h4>\n

The vendor has resolved the incident.<\/p>\n

If you continue to have issues, please contact the IT Help Center<\/a>.<\/p>\n

Previous Update<\/h4>\n

<\/p>\n

Incident Discovery Time:<\/strong> 01:47am on 02\/15\/2022<\/p>\n

Services Impacted:<\/strong> Graduate Applications \/ Undergraduate Transfer Applications<\/p>\n

Description of Impact<\/h4>\n

Graduate and Undergraduate transfer applicant portals remain available, however, with the caveat of existing applications (previous to 02\/15\/22) not displaying documents associated with the application. New applications (from the afternoon of 02\/15\/22 or later) from both Graduate and Undergraduate transfer applicants are available.<\/p>\n

Current Status<\/h4>\n

The vendor plans on implementing another fix, this Sunday, February 20th, between 07:00am – 12:00pm EST. During this window, all Graduate and Undergraduate transfer applicant portals will be unavailable. We will provide an update on Sunday after the vendor’s work is complete as to the current status.<\/p>\n

Next Update:<\/strong> 01:00pm – 02\/20\/2022 (Sunday)<\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 01:47am on 02\/15\/2022<\/p>\n

Services Impacted:<\/strong> Graduate Applications \/ Undergraduate Transfer Applications<\/p>\n

Description of Impact<\/h4>\n

Graduate and Undergraduate transfer applicant portals remain available, however, with the caveat of existing applications (previous to 02\/15\/22) not displaying documents associated with the application. New applications (from the afternoon of 02\/15\/22 or later) from both Graduate and Undergraduate transfer applicants are available.<\/p>\n

Current Status<\/h4>\n

The maintenance performed this morning by the vendor has not resolved the outage. The vendor continues to investigate a fix for this incident.<\/p>\n

Next Update:<\/strong> 11:00am<\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 01:47am on 02\/15\/2022<\/p>\n

Services Impacted:<\/strong> Graduate Applications \/ Undergraduate Transfer Applications<\/p>\n

Description of Impact<\/h4>\n

Graduate and Undergraduate transfer applicant portals remain available, however, with the caveat of existing applications (previous to 02\/15\/22) not displaying documents associated with the application. New applications (from the afternoon of 02\/15\/22 or later) from both Graduate and Undergraduate transfer applicants are available.<\/p>\n

Current Status<\/h4>\n

All applicant portals will be unavailable tomorrow morning (02\/17\/22) from approximately 04:00am EST to 07:00am EST as the vendor implements a fix for this issue.<\/p>\n

Next Update:<\/strong> 10:00am (02\/17\/2022)<\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 01:47am on 02\/15\/2022<\/p>\n

Services Impacted:<\/strong> Graduate Applications \/ Undergraduate Transfer Applications<\/p>\n

Description of Impact<\/h4>\n

Graduate and Undergraduate transfer applicant portals are now available, however, existing applications will not display documents associated with the application. New applications from both Graduate and Undergraduate transfer applicants are available.<\/p>\n

Current Status<\/h4>\n

The vendor is continuing their work in remediating this incident.<\/p>\n

Next Update:<\/strong> 10:00am (02\/16\/2022)<\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 01:47am on 02\/15\/2022<\/p>\n

Services Impacted:<\/strong> Graduate Applications \/ Undergraduate Transfer Applications<\/p>\n

Description of Impact<\/h4>\n

All Graduate Applicant portals are currently unavailable. This impacts both new applicants and existing applicants trying to make deposits. Also, recommenders cannot access the Recommender Portal (Letters by Liaison). Additionally, this impacts the Undergraduate transfer applications.<\/p>\n

Current Status<\/h4>\n

Per Liaison, the applicant portals and gateways and Letters by Liaison are back up and running. Application PDFs are available for download in WebAdMIT.<\/p>\n

Next Update:<\/strong> 04:00pm<\/p>\n

Previous Update<\/h4>\n

Incident Discovery Time:<\/strong> 01:47am on 02\/15\/2022<\/p>\n

Services Impacted:<\/strong> Student Systems<\/p>\n

Description of Impact<\/h4>\n

Liaison Services are down – applicants cannot apply<\/p>\n

Current Status<\/h4>\n

IS&T teams are working with the vendor.<\/p>\n

– Applicants cannot access any applicant portals (BU UniCAS and all National CAS applications) – Recommenders cannot access the Recommender Portal (Letters by Liaison) – All applicant gateways are inaccessible<\/p>\n

Next Update:<\/strong> 11:00am<\/p>\n","protected":false},"excerpt":{"rendered":"

Graduate and Undergraduate transfer applicant portals are now available with all associated applicant documents….<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138940"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=138940"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138940\/revisions"}],"predecessor-version":[{"id":139011,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138940\/revisions\/139011"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=138940"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=138940"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=138940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}