{"id":138608,"date":"2022-01-24T13:07:03","date_gmt":"2022-01-24T18:07:03","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=138608"},"modified":"2022-01-25T10:37:17","modified_gmt":"2022-01-25T15:37:17","slug":"incident-students-unable-to-select-time-for-asymptomatic-testing","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/01\/24\/incident-students-unable-to-select-time-for-asymptomatic-testing\/","title":{"rendered":"Resolved: Students Unable to select time for Asymptomatic Testing"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 12:52pm on 01\/24\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 03:27pm on 01\/24\/2022<br \/>\n<strong>Services Impacted:<\/strong> Patient Connect<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Students attempting to schedule asymptomatic testing at 808 Commonwealth Ave were encountering an internal server error.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 12:52pm on 01\/24\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Patient Connect<\/p>\n<h4>Description of Impact<\/h4>\n<p>Students who are attempting to schedule asymptomatic COVID testing are encountering an error where upon reaching the time selection page, they receive an internal server error message.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T continues to evaluate this issue, as it appears to be the result of high utilization.<\/p>\n<h4>Additional Information<\/h4>\n<p>There are no workarounds for this issue &#8212; students encountering the error are encouraged to check for appointments later in the afternoon.<\/p>\n<p><strong>Next Update:<\/strong> 3:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 12:52pm on 01\/24\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> Patient Connect<\/p>\n<h4>Description of Impact<\/h4>\n<p>Students who are attempting to schedule asymptomatic COVID testing are encountering an error where upon reaching the time selection page, they are brought back to a login page.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 02:05pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Students attempting to schedule asymptomatic testing at 808 Commonwealth Ave were encountering an internal server error&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138608"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=138608"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138608\/revisions"}],"predecessor-version":[{"id":138613,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138608\/revisions\/138613"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=138608"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=138608"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=138608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}