{"id":138386,"date":"2022-01-05T12:06:22","date_gmt":"2022-01-05T17:06:22","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=138386"},"modified":"2022-01-06T20:32:42","modified_gmt":"2022-01-07T01:32:42","slug":"incident-sharelink-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2022\/01\/05\/incident-sharelink-unavailable\/","title":{"rendered":"Resolved: ShareLink Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:35am on 01\/05\/2022<br \/>\n<strong>Time of Resolution:<\/strong> 01:37pm on 01\/05\/2022<br \/>\n<strong>Services Impacted:<\/strong> ShareLink<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients attempting to access ShareLink using BU Webaccounts were encountering the error message: &#8220;QIDB Lookup failed. Ret CD:-3 (followed by account-specific information)&#8221;.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:35am on 01\/05\/2022<\/p>\n<p><strong>Services Impacted:<\/strong> The Links, ShareLink<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients attempting to access ShareLink using BU Webaccounts are encountering the error message: &#8220;QIDB Lookup failed. Ret CD:-3 (followed by account-specific information)&#8221;.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>There is no workaround for access to ShareLink, however, normal Student Accounting activities can be completed through a student&#8217;s access to StudentLink using a Kerberos (@bu.edu) account.<\/p>\n<p><strong>Next Update:<\/strong> Upon Resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients attempting to access ShareLink using BU Webaccounts were encountering an error message upon login&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138386"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=138386"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138386\/revisions"}],"predecessor-version":[{"id":138392,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138386\/revisions\/138392"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=138386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=138386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=138386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}