{"id":138010,"date":"2021-12-07T11:05:20","date_gmt":"2021-12-07T16:05:20","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=138010"},"modified":"2021-12-09T11:32:46","modified_gmt":"2021-12-09T16:32:46","slug":"echo360-is-currently-unavailable-5","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/12\/07\/echo360-is-currently-unavailable-5\/","title":{"rendered":"Resolved:  Multiple services unavailable due to Amazon AWS outage. (Echo360, Ariba Guided Buying, Amazon Catalog, and others)"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:00am on 12\/07\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 07:30pm on 12\/07\/2021<br \/>\n<strong>Services Impacted:<\/strong> Infrastructure<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Multiple services were unavailable due to Amazon AWS outage. (Echo360, Ariba Guided Buying, Amazon Catalog, and others)<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>Amazon determined the cause of this incident wasan impairment of several network devices.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:00am on 12\/07\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems, Instructional Video Services, Echo360<\/p>\n<h4>Description of Impact<\/h4>\n<p>Amazon Web Services is experiencing an outage in the US east coast.  The following are affected services:<\/p>\n<p>Echo360,<br \/>\nBlackboard (intermittency for some clients),<br \/>\nTurning Point,<br \/>\nDigication,<br \/>\nPearson,<br \/>\nAriba Guided Buying,<br \/>\nAmazon Catalog,<br \/>\nKaltura<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor continues to work on the issue. We do not have an ETA for full recovery at this time. Updates can be found here from Amazon: status.aws.amazon.com<\/p>\n<h4>Additional Information<\/h4>\n<p><strong>Next Update:<\/strong> upon resolution<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:00am on 12\/07\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Instructional Video Services, Echo360<\/p>\n<h4>Description of Impact<\/h4>\n<p>Amazon Web Services is experiencing an outage in the US east coast.  The following are affected services:<\/p>\n<p>Echo360,<br \/>\nBlackboard (intermittency for some clients),<br \/>\nTurning Point,<br \/>\nDigication,<br \/>\nPearson,<br \/>\nAriba Guided Buying,<br \/>\nAmazon Catalog,<br \/>\nKaltura<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor identified that the issue is with Amazon Web Services. Updates can be found here from Amazon: status.aws.amazon.com<\/p>\n<p><strong>Next Update:<\/strong> 02:00pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:00am on 12\/07\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Teaching &#038; Learning Technologies, Echo360<\/p>\n<h4>Description of Impact<\/h4>\n<p>Echo360 is currently unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor has not identified the issue, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 12:00pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Multiple services unavailable due to Amazon AWS outage. (Echo360, Ariba Guided Buying, Amazon Catalog, and others)&#8230;<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17010,795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138010"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=138010"}],"version-history":[{"count":12,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138010\/revisions"}],"predecessor-version":[{"id":138045,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/138010\/revisions\/138045"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=138010"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=138010"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=138010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}