{"id":137865,"date":"2021-11-29T13:19:22","date_gmt":"2021-11-29T18:19:22","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=137865"},"modified":"2021-11-30T12:11:02","modified_gmt":"2021-11-30T17:11:02","slug":"incident-issues-booking-testing-appointments-for-808-commonwealth-ave","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/11\/29\/incident-issues-booking-testing-appointments-for-808-commonwealth-ave\/","title":{"rendered":"Resolved: Issues Booking Testing Appointments for 808 Commonwealth Ave"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 10:29am on 11\/29\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 04:21pm on 11\/29\/2021<br \/>\n<strong>Services Impacted:<\/strong> <\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Students attempting to book testing appointments for 808 Commonwealth Ave (asymptomatic) were intermittently encountering the following error message: &#8220;The server encountered an internal error. Please close your browser and try again.&#8221;<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>Students are now able to book appointments.<\/p>\n<h4>Additional Information<\/h4>\n<p>This error was a result of increased demand for appointments and the associated queries required to display available times.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 10:29am on 11\/29\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Healthway<\/p>\n<h4>Description of Impact<\/h4>\n<p>Students attempting to book testing appointments for 808 Commonwealth Ave (asymptomatic) are intermittently encountering the following error message: &#8220;The server encountered an internal error. Please close your browser and try again.&#8221;<\/p>\n<h4>Current Status<\/h4>\n<p>Due to a significant number of appointment bookings being attempted today, server response time is degraded and has resulted in these intermittent errors.<\/p>\n<h4>Additional Information<\/h4>\n<p>For clients encountering this issue, please re-attempt booking later today.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Students attempting to book testing appointments for 808 Commonwealth Ave (asymptomatic) were intermittently encountering the following error message: &#8220;The server encountered an internal error. Please close your browser and try again.&#8221;&#8230;<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137865"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=137865"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137865\/revisions"}],"predecessor-version":[{"id":137874,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137865\/revisions\/137874"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=137865"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=137865"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=137865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}