{"id":137626,"date":"2021-11-02T12:12:58","date_gmt":"2021-11-02T16:12:58","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=137626"},"modified":"2023-04-03T12:57:10","modified_gmt":"2023-04-03T16:57:10","slug":"clients-may-be-unable-to-access-files-within-microsoft-365-services","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/11\/02\/clients-may-be-unable-to-access-files-within-microsoft-365-services\/","title":{"rendered":"Resolved: Clients were unable to access files within Microsoft 365 services."},"content":{"rendered":"<p> <strong>Incident Discovery Time:<\/strong> 11:49am on 11\/02\/2021<br \/>\n <strong>Incident Resolution Time:<\/strong> 1:12pm on 11\/02\/2021<br \/>\n<strong>Services Impacted: Office 365<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients were unable to access files within Microsoft 365 services. Excel files in Onedrive in particular have been reported to be affected. Clients who were previously logged in did not experience any problems.<\/p>\n<h4>Current Status<\/h4>\n<p>Microsoft has resolved the issue.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<h4 aria-hidden=\"true\">Description of Impact<\/h4>\n<p><!-- This h4 is not included in the accessibility tree and therefore ignored by the rule --><br \/>\nClients may be unable to access files within Microsoft 365 services. Excel files in Onedrive in particular have been reported to be affected.<\/p>\n<h4>Current Status<\/h4>\n<p>Microsoft has acknowledged that there is a problem with Office 365 and they have recently implemented a mitigation. Some clients are letting us know that they are now able to get in to see their files.<\/p>\n<p><strong>Next Update:<\/strong> 02:15pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 11:49am on 11\/02\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Office 365<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients may be unable to access files within Microsoft 365 services. Excel files in Onedrive in particular have been reported to be affected.<\/p>\n<h4>Current Status<\/h4>\n<p>Microsoft has acknowledged the problem and is investigating.<\/p>\n<p><strong>Next Update:<\/strong> 01:15pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft has resolved the issue&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137626"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=137626"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137626\/revisions"}],"predecessor-version":[{"id":144645,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137626\/revisions\/144645"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=137626"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=137626"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=137626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}