{"id":137463,"date":"2021-10-18T09:58:27","date_gmt":"2021-10-18T13:58:27","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=137463"},"modified":"2021-10-19T10:43:11","modified_gmt":"2021-10-19T14:43:11","slug":"resolved-daily-attestation-email-delivery-issues-for-faculty-staff","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/10\/18\/resolved-daily-attestation-email-delivery-issues-for-faculty-staff\/","title":{"rendered":"Resolved: Daily Attestation Email Delivery Issues for Faculty\/Staff"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:00am on 10\/18\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 09:46am on 10\/18\/2021<br \/>\n<strong>Services Impacted:<\/strong> Healthway \/ Enterprise Health<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Faculty \/ Staff notifications for daily symptom attestations and badges were not delivering to Faculty \/ Staff email inboxes.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the issue. Faculty and Staff who have completed their daily attestation should now receive their badge.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a certificate change made by the vendor.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Faculty \/ Staff notifications for daily symptom attestations and badges were not delivering to Faculty \/ Staff email inboxes&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137463"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=137463"}],"version-history":[{"count":1,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137463\/revisions"}],"predecessor-version":[{"id":137464,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137463\/revisions\/137464"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=137463"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=137463"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=137463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}