{"id":137403,"date":"2021-10-12T09:35:55","date_gmt":"2021-10-12T13:35:55","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=137403"},"modified":"2021-10-18T09:46:27","modified_gmt":"2021-10-18T13:46:27","slug":"incident-the-links-intermittently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/10\/12\/incident-the-links-intermittently-unavailable\/","title":{"rendered":"Resolved: The Links Intermittently Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:56am on 10\/12\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 09:40am on 10\/12\/2021<br \/>\n<strong>Services Impacted:<\/strong> The Links<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients were intermittently encountering the message, &#8220;The server has experienced an internal error&#8221; while attempting to access The Links.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:56am on 10\/12\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> The Links<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Links (Student Link \/ FacultyLink \/ FacultyStaff Link) are intermittently unavailable. Clients attempting to access Link resources are intermittently receiving the message, &#8220;The server has experienced an internal error.&#8221;<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<h4>Additional Information<\/h4>\n<p>There are no known workarounds for this issue.<\/p>\n<p><strong>Next Update:<\/strong> 10:30am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Links (Student Link \/ FacultyLink \/ FacultyStaff Link) were intermittently unavailable&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137403"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=137403"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137403\/revisions"}],"predecessor-version":[{"id":137405,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137403\/revisions\/137405"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=137403"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=137403"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=137403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}