{"id":137346,"date":"2021-10-07T10:24:55","date_gmt":"2021-10-07T14:24:55","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=137346"},"modified":"2021-10-07T15:06:16","modified_gmt":"2021-10-07T19:06:16","slug":"various-services-are-experiencing-login-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/10\/07\/various-services-are-experiencing-login-issues\/","title":{"rendered":"Resolved: Various services were experiencing login issues."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:10am on 10\/07\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 10:59am on 10\/07\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Various services used at BU were not allowing logins.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be an issue with InCommons&#8217; dynamic distribution of digital certificates. Our Systems Administration team reverted to a static download file which solved the problem.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p> <strong>Incident Discovery Time:<\/strong> 09:10am on 10\/07\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Server Infrastructure<\/p>\n<h4>Description of Impact<\/h4>\n<p>Various services are experiencing login issues.<\/p>\n<h4>Current Status<\/h4>\n<p>Our Systems Administration team is looking into each problem. Please write to ithelp@bu.edu if you are experiencing any issues logging in to a particular service.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of these login issues appears to be that other vendor certificate data was not published to the InCommon database.<\/p>\n<p><strong>Next Update:<\/strong> 11:17am <\/p>\n","protected":false},"excerpt":{"rendered":"<p>IS&#038;T teams have resolved the incident&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137346"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=137346"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137346\/revisions"}],"predecessor-version":[{"id":137351,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/137346\/revisions\/137351"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=137346"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=137346"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=137346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}