{"id":136903,"date":"2021-09-01T10:41:09","date_gmt":"2021-09-01T14:41:09","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=136903"},"modified":"2021-09-02T09:59:31","modified_gmt":"2021-09-02T13:59:31","slug":"incident-jabber-clients-unable-to-connect","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/09\/01\/incident-jabber-clients-unable-to-connect\/","title":{"rendered":"Resolved: Jabber Clients Unable to Connect"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 06:43am on 09\/01\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 10:25am on 09\/01\/2021<br \/>\n<strong>Services Impacted:<\/strong> Telephone Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Cisco Jabber clients were experiencing intermittent issues connecting after a server update from earlier this morning. Clients reported being unable to connect with a red\/disconnected icon.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has confirmed that clients are now able to connect to Jabber services without issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>Please attempt a full system restart if you are still experiencing issues connecting to Jabber.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 06:43am on 09\/01\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Telephone Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Cisco Jabber clients are currently experiencing intermittent issues connecting after a server update from earlier this morning. Clients report being unable to connect with a red\/disconnected icon.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating with the vendor.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you are unable to connect to Jabber, please attempt a full restart of your computer as a restart appears to resolve the issue for some clients.<\/p>\n<p><strong>Next Update:<\/strong> 11:35am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Jabber clients were experiencing intermittent issues connecting after a server update from earlier this morning. Clients reported being unable to connect with a red\/disconnected icon&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136903"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=136903"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136903\/revisions"}],"predecessor-version":[{"id":136910,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136903\/revisions\/136910"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=136903"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=136903"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=136903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}