{"id":136754,"date":"2021-08-19T16:54:16","date_gmt":"2021-08-19T20:54:16","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=136754"},"modified":"2021-08-20T08:39:52","modified_gmt":"2021-08-20T12:39:52","slug":"nelnet-credit-card-system-is-down","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/08\/19\/nelnet-credit-card-system-is-down\/","title":{"rendered":"Resolved: The Point of Sales Credit Card readers are currently not available."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:20pm on 08\/19\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 03:35pm on 08\/19\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Nelnet point of sale credit card readers were nonfunctional. This affected all BU departments that accept payments through the credit card system, including the Physical Therapy Center and the Dental clinic.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p> <strong>Incident Discovery Time:<\/strong> 03:20pm on 08\/19\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Nelnet credit card processing <\/p>\n<h4>Description of Impact<\/h4>\n<p>There is a widespread problem with credit card machines that is affecting BU.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor is aware of the issue and is investigating.<\/p>\n<p><strong>Next Update:<\/strong> 06:00pm <\/p>\n","protected":false},"excerpt":{"rendered":"<p>There was a widespread problem with credit card machines that affected BU&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136754"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=136754"}],"version-history":[{"count":8,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136754\/revisions"}],"predecessor-version":[{"id":136762,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136754\/revisions\/136762"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=136754"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=136754"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=136754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}