{"id":136383,"date":"2021-07-26T16:19:32","date_gmt":"2021-07-26T20:19:32","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=136383"},"modified":"2021-07-26T22:23:34","modified_gmt":"2021-07-27T02:23:34","slug":"incident-mainframe-issues-affecting-services-like-the-link","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/07\/26\/incident-mainframe-issues-affecting-services-like-the-link\/","title":{"rendered":"Resolved: Mainframe issues affecting services like The Link"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 04:10pm on 07\/26\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 07:16pm on 07\/26\/2021<br \/>\n<strong>Services Impacted:<\/strong> Academic Reporting &#038; Analytics &#8211; Mainframe<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The issues with the mainframe from this morning resurfaced this afternoon affecting services like The Link as well as direct mainframe access again. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident is under investigation.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:10pm on 07\/26\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Facilities Management Systems, Academic Reporting &#038; Analytics &#8211; Mainframe<\/p>\n<h4>Description of Impact<\/h4>\n<p>The issues with the mainframe from earlier today have resurfaced affecting services like The Link as well as direct mainframe access again.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams continue to work on this issue. Services have improved, but we are still experiencing intermittent issues.<\/p>\n<p><strong>Next Update:<\/strong> 07:00pm<\/p>\n<p><h4 class=\"update\">Previous Update<\/h4>\n<\/p>\n<p><strong>Incident Discovery Time:<\/strong> 04:10pm on 07\/26\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Academic Reporting &#038; Analytics &#8211; Mainframe<\/p>\n<h4>Description of Impact<\/h4>\n<p>The issues with the mainframe from earlier today have resurfaced affecting services like The Link as well as direct mainframe access again.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 05:15pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The issues with the mainframe from this morning resurfaced this afternoon affecting services like The Link as well as direct mainframe access again. Full service has been restored&#8230;.<\/p>\n","protected":false},"author":1002,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136383"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=136383"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136383\/revisions"}],"predecessor-version":[{"id":136387,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136383\/revisions\/136387"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=136383"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=136383"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=136383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}