{"id":136318,"date":"2021-07-23T10:16:49","date_gmt":"2021-07-23T14:16:49","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=136318"},"modified":"2021-07-23T16:55:51","modified_gmt":"2021-07-23T20:55:51","slug":"guided-buying-through-buworks-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/07\/23\/guided-buying-through-buworks-is-unavailable\/","title":{"rendered":"Resolved: Guided BUying through BUWorks was unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:20am on 07\/23\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 12:51am on 07\/23\/2021<br \/>\n<strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Guided BUying through BUworks was unavailable. Clients attempting to access the procurement portal encountered an authentication error that prompted them to return to the Ariba login page.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident by updating a required certificate to match an updated vendor certificate.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:20am on 07\/23\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Finance\/HR\/Procurement Systems<\/p>\n<h4>Description of Impact<\/h4>\n<p>Guided BUying through BUWorks is currently unavailable. Clients attempting to access the procurement portal will encounter an authentication error that prompts them to return to the Ariba login page.<\/p>\n<h4>Current Status<\/h4>\n<p>The outage appears to be related to a certificate change. IS&#038;T is working with the vendor now to investigate.<\/p>\n<h4>Additional Information<\/h4>\n<p>There is no current workaround for this issue.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Guided BUying through BUWorks was unavailable. Clients attempting to access the procurement portal encountered an authentication error that prompted them to return to the Ariba login page&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136318"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=136318"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136318\/revisions"}],"predecessor-version":[{"id":136325,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136318\/revisions\/136325"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=136318"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=136318"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=136318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}