{"id":136213,"date":"2021-07-20T08:45:43","date_gmt":"2021-07-20T12:45:43","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=136213"},"modified":"2021-07-20T09:26:54","modified_gmt":"2021-07-20T13:26:54","slug":"bu-directory-is-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/07\/20\/bu-directory-is-currently-unavailable\/","title":{"rendered":"Resolved:  BU Directory is currently unavailable."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:00am on 07\/20\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 09:00am on 07\/20\/2021<br \/>\n<strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>BU Directory was unavailable. Clients attempting to search BU Directory encountered the error: \u2018Public Ph query failed. query was \u201cBU_Login return index_id name department title academic_rank college reg_status\u201d Out of sockets.\u2019<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:00am on 07\/20\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Identity &#038; Access Management (IAM)<\/p>\n<h4>Description of Impact<\/h4>\n<p>BU Directory is currently unavailable. Clients attempting to search BU Directory will encounter the error: &#8216;Public Ph query failed. query was &#8220;BU_Login return index_id name department title academic_rank college reg_status&#8221; Out of sockets.&#8217;<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 10:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BU Directory is currently unavailable&#8230;.<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136213"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=136213"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136213\/revisions"}],"predecessor-version":[{"id":136215,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/136213\/revisions\/136215"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=136213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=136213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=136213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}