{"id":134921,"date":"2021-05-06T12:49:26","date_gmt":"2021-05-06T16:49:26","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=134921"},"modified":"2021-05-07T15:58:55","modified_gmt":"2021-05-07T19:58:55","slug":"incident-zoom-cloud-recordings-intermittently-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/05\/06\/incident-zoom-cloud-recordings-intermittently-unavailable\/","title":{"rendered":"Resolved: Zoom Cloud Recordings Intermittently Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 11:32am on 05\/06\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 02:20pm on 05\/06\/2021<br \/>\n<strong>Services Impacted:<\/strong> Conferencing<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Zoom Cloud Recordings were intermittently unavailable for playback. Clients attempting to access recordings encountered the video playback window, with an \u2018X\u2019 in the middle, or an error message: \u201cThe media could not be loaded, either because the server or network failed or because the format is not supported\u201d.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor (Zoom) has resolved the issue.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 11:32am on 05\/06\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Conferencing<\/p>\n<h4>Description of Impact<\/h4>\n<p>Zoom Cloud Recordings are intermittently unavailable for playback. Clients attempting to access recordings may encounter the video playback window, with an &#8216;X&#8217; in the middle, or an error message: &#8220;The media could not be loaded, either because the server or network failed or because the format is not supported&#8221;.<\/p>\n<h4>Current Status<\/h4>\n<p>This issue is still under investigation by Zoom.<\/p>\n<p><strong>Next Update:<\/strong> Upon resolution<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zoom Cloud Recordings were intermittently unavailable for playback&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/134921"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=134921"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/134921\/revisions"}],"predecessor-version":[{"id":134979,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/134921\/revisions\/134979"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=134921"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=134921"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=134921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}