{"id":133749,"date":"2021-03-11T09:56:16","date_gmt":"2021-03-11T14:56:16","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=133749"},"modified":"2021-03-11T14:13:37","modified_gmt":"2021-03-11T19:13:37","slug":"incident-redcap-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/03\/11\/incident-redcap-unavailable\/","title":{"rendered":"Resolved: REDCap Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 08:58am on 03\/11\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 10:06am on 03\/11\/2021<br \/>\n<strong>Services Impacted:<\/strong> Research Computing<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>REDCap (https:\/\/redcap.bumc.bu.edu\/) was unavailable. Clients who attempted to access it encountered the error: &#8220;This site cannot be reached&#8221;.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 08:58am on 03\/11\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Research Computing<\/p>\n<h4>Description of Impact<\/h4>\n<p>REDCap (https:\/\/redcap.bumc.bu.edu\/) is currently unavailable. Clients attempting to access it will encounter the error: &#8220;This site cannot be reached&#8221;.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 11:00am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>REDCap (https:\/\/redcap.bumc.bu.edu\/) was unavailable&#8230;.<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133749"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=133749"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133749\/revisions"}],"predecessor-version":[{"id":133752,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133749\/revisions\/133752"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=133749"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=133749"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=133749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}