{"id":133703,"date":"2021-03-08T07:57:32","date_gmt":"2021-03-08T12:57:32","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=133703"},"modified":"2021-03-08T13:42:17","modified_gmt":"2021-03-08T18:42:17","slug":"incident-the-links-are-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/03\/08\/incident-the-links-are-unavailable\/","title":{"rendered":"Resolved: The Links Unavailable"},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 07:46am on 03\/08\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 08:40am on 03\/08\/2021<br \/>\n<strong>Services Impacted:<\/strong> The Links<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>The Links were unavailable as a result of a supporting database that had stopped unexpectedly. Clients were unable to access StudentLink, FacultyLink, and ShareLink among other resources.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident. All Link resources are now available to clients.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 07:46am on 03\/08\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> The Links<\/p>\n<h4>Description of Impact<\/h4>\n<p>The Links (StudentLink, FacultyLink, ShareLink) are currently unavailable. Clients attempting to access or log in to the Links will encounter time-out errors.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 08:55am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Links (StudentLink, FacultyLink, ShareLink) were unavailable. &#8230;<\/p>\n","protected":false},"author":6771,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133703"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/6771"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=133703"}],"version-history":[{"count":3,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133703\/revisions"}],"predecessor-version":[{"id":146882,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133703\/revisions\/146882"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=133703"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=133703"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=133703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}