{"id":133373,"date":"2021-02-18T10:40:19","date_gmt":"2021-02-18T15:40:19","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=133373"},"modified":"2021-02-18T16:15:00","modified_gmt":"2021-02-18T21:15:00","slug":"bu-wireless-network-on-bumc-campus-is-experiencing-issues","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/02\/18\/bu-wireless-network-on-bumc-campus-is-experiencing-issues\/","title":{"rendered":"Resolved: BU wireless network (802.1x) was experiencing issues."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 09:33am on 02\/18\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 12:36pm on 02\/18\/2021<br \/>\n<strong>Services Impacted:<\/strong> Network Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>Some clients on the BUMC campus were unable to connect to 802.1x.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>IS&#038;T teams have resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>The cause of this incident was determined to be a sync error between servers that appeared after a change this morning. The change did not need to be reverted; instead the network team fixed the synchronization problem. The three reports of issues on the CRC campus turned out to be unrelated.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 09:30am on 02\/18\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients have reported issues connecting to 802.1x on both the BUMC and CRC campuses.<\/p>\n<h4>Current Status<\/h4>\n<p>Network operations continues to investigate this issue. After updating the BUMC DHCP servers, it appears that all the BUMC clients are able to use wifi now. We are investigating the CRC reports at this time.<\/p>\n<h4>Additional Information<\/h4>\n<p>This currently appears to be affecting just a few clients. Workarounds to try include using one of these networks: BU guest , BU requires VPN or Eduroam.<\/p>\n<p><strong>Next Update:<\/strong> 01:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:30am on 02\/18\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients have reported issues connecting to 802.1x on both the BUMC and CRC campuses.<\/p>\n<h4>Current Status<\/h4>\n<p>Network operations continues to investigate this issue.<\/p>\n<h4>Additional Information<\/h4>\n<p>This does not appear to be affecting all users. Workarounds to try include using one of these networks: &#8220;BU guest&#8221; , &#8220;BU requires VPN&#8221; or &#8220;Eduroam&#8221;.<\/p>\n<p><strong>Next Update:<\/strong> 12:30pm<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><strong>Incident Discovery Time:<\/strong> 09:33am on 02\/18\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Network Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>Clients are reporting issues accessing the BU wireless network, 802.1x.<\/p>\n<h4>Current Status<\/h4>\n<p>IS&#038;T teams have not yet identified the cause of the incident, but are investigating.<\/p>\n<p><strong>Next Update:<\/strong> 11:30am<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clients were reporting issues accessing the BU wireless network, 802.1x on the BUMC campus&#8230;.<\/p>\n","protected":false},"author":1545,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[795,1867,17005],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133373"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1545"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=133373"}],"version-history":[{"count":10,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133373\/revisions"}],"predecessor-version":[{"id":133388,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133373\/revisions\/133388"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=133373"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=133373"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=133373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}