{"id":133253,"date":"2021-02-10T15:40:34","date_gmt":"2021-02-10T20:40:34","guid":{"rendered":"http:\/\/www.bu.edu\/tech\/?p=133253"},"modified":"2021-02-12T15:43:44","modified_gmt":"2021-02-12T20:43:44","slug":"my-media-kaltura-is-unavailable","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/tech\/2021\/02\/10\/my-media-kaltura-is-unavailable\/","title":{"rendered":"Resolved:  My Media (Kaltura) is unavailable."},"content":{"rendered":"<p><strong>Incident Discovery Time:<\/strong> 03:35pm on 02\/10\/2021<br \/>\n<strong>Time of Resolution:<\/strong> 03:50pm on 02\/10\/2021<br \/>\n<strong>Services Impacted:<\/strong> Instructional Video Services<\/strong><\/p>\n<h4>Description of Impact<\/h4>\n<p>My Media (Kaltura) was unavailable. Full service has been restored.<\/p>\n<h4>Incident Description and Resolution<\/h4>\n<p>The vendor has resolved the incident.<\/p>\n<h4>Additional Information<\/h4>\n<p>Root cause has been identified by the vendor and they working with their service provider, who is investigating increased connectivity issues for Network Load Balancers within AWS Zones.<\/p>\n<p>If you continue to have issues, please contact the <a href=\"mailto:ithelp@bu.edu\">IT Help Center<\/a>.<\/p>\n<h4 class=\"update\">Previous Update<\/h4>\n<p><!-- more --><\/p>\n<p><strong>Incident Discovery Time:<\/strong> 03:35pm on 02\/10\/2021<\/p>\n<p><strong>Services Impacted:<\/strong> Instructional Video Services<\/p>\n<h4>Description of Impact<\/h4>\n<p>My Media (Kaltura) is unavailable.<\/p>\n<h4>Current Status<\/h4>\n<p>The vendor is working on the issue.<\/p>\n<p><strong>Next Update:<\/strong> 04:30pm<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My Media (Kaltura) is unavailable&#8230;.<\/p>\n","protected":false},"author":11601,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[17010,795,1867],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133253"}],"collection":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/users\/11601"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=133253"}],"version-history":[{"count":2,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133253\/revisions"}],"predecessor-version":[{"id":133256,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/133253\/revisions\/133256"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=133253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=133253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=133253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}